Return Policy and Warranty — Cryotherapy
Returns and Warranty Policy — Cryotherapy and Thermotherapy
These conditions apply exclusively to products in BOOTECH’s cryotherapy and thermotherapy ranges: ice baths, Chiller 1.0 and Chiller Pro cooling units, saunas and Thermo Sleeve.
Given their specific characteristics, such as size, weight, use with water or heat generation, these products are subject to particular conditions that take precedence over BOOTECH’s general returns policy, as set out in the following sections.
1. Delivery and return shipping costs
• Delivery is free in Spain and Portugal.
• Return shipping costs are payable by the User, both when exercising the right of withdrawal and during the 30-day commercial return period, including within Spain, except where applicable legislation provides otherwise.
• In the event of a manufacturing defect or an order error, BOOTECH will cover return shipping costs in accordance with section 4.
• BOOTECH is not responsible for the courier company hired by the User for the return. Obtaining proof of delivery is recommended.
2. Right of withdrawal
The User has the applicable statutory period to exercise their right of withdrawal, which is generally 14 calendar days from receipt of the order. In addition, BOOTECH offers a commercial period of 30 days from receipt of the order to request the return of unused products, subject to section 3.
To exercise the right of withdrawal, the User must notify BOOTECH by email at help@bootech.eu, stating their invoice number and the reference of the product they wish to return. Once this notification has been received, BOOTECH will provide return instructions.
• The product must be returned complete, clean, dry and, where applicable, emptied, with all its components and accessories, adequately protected for transport, preferably in its original packaging. The absence of this packaging does not in itself prevent the exercise of the statutory right of withdrawal.
• The User must return the product within a maximum of 14 calendar days of notifying their withdrawal.
• Return shipping costs are payable by the User, in accordance with section 1 and subject to the limits established by applicable legislation.
• The User is liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. BOOTECH may deduct this diminished value from the refund where legally permitted.
• Used filters and consumables are non-refundable where applicable legislation allows their exclusion from reimbursement for hygiene reasons or because of their nature.
Once the product has been received and its condition checked, BOOTECH will issue the refund within the applicable statutory time limits, using the same payment method used for the purchase, unless otherwise agreed. Where permitted by law, BOOTECH may withhold the refund until it has received the product or the User has provided evidence of its return.
3. 30-day commercial returns — Unused products
In addition to the statutory right of withdrawal, BOOTECH offers a commercial period of 30 calendar days from receipt of the order to request the return of unused products. This is not a trial period and does not allow sessions of use.
3.1 Product-specific conditions
Product: Commercial return conditions
Inflatable ice baths: Must be unused and must never have been inflated or filled with water. They must be free of moisture, dirt, marks, cuts and damage.
Chiller 1.0 and Chiller Pro: Must be unused. Only a brief power-on check is permitted where the manual allows this to be performed safely and in compliance with its connection and water circulation requirements. They must not have been used for water cooling or heating sessions. Their internal components must not be opened, modified or tampered with.
Saunas: Must be unused. Only a brief power-on check in accordance with the manual is permitted, without any sauna sessions. They must be free of sweat, odours, stains, moisture and residues of oils or aromatic products.
Thermo Sleeve: Must be unused and must not have been placed against the skin or used for cold or heat sessions. It must not be washed, wetted, placed in the freezer or heated. Its labels must be retained and, where supplied sealed, its original seal must remain intact.
3.2 General conditions
• Products must be returned clean, dry, complete and free of water marks, mineral deposits, scratches, dents and damage.
• All supplied accessories, components, protective materials and manuals must be included, together with the original packaging, adequately protected for transport.
• The User must submit the request to help@bootech.eu within 30 calendar days of receipt, stating the order number and the products they wish to return. Photographs of the product and packaging will be requested to facilitate assessment and transport arrangements.
• BOOTECH will provide return instructions. The product must be dispatched within 14 calendar days of notifying the request.
• Direct return shipping costs are payable by the User, unless BOOTECH is legally required to cover them.
• Upon receipt, the product’s condition and contents will undergo a documented check. If it does not meet the commercial return conditions, BOOTECH will explain the reasons and available options before arranging any shipment back to the User at a charge.
• Where the commercial return is applicable, BOOTECH will issue the refund within 14 calendar days of receiving the product, using the same payment method, unless otherwise agreed.
3.3 Statutory right of withdrawal and warranty
The requirements for unused products and original packaging govern voluntary commercial returns and do not limit the statutory right of withdrawal or the statutory guarantee. During the statutory withdrawal period, the consumer may establish the product’s nature, characteristics and functioning. Handling beyond what is necessary may result in a justified deduction for diminished value where legally applicable, without automatically resulting in loss of the right. The absence of the original packaging does not in itself result in loss of the statutory right of withdrawal either.
For sealed products, the statutory exception for health or hygiene reasons will apply only where the relevant legal requirements are met; it will not apply automatically merely because a product comes into contact with the skin.
New commercial conditions will not reduce the rights or trial or return conditions offered at the time of previous purchases.
4. Three-year warranty and misuse
Products in the cryotherapy and thermotherapy ranges come with a three-year commercial warranty, without prejudice to the consumer’s statutory guarantee rights under current legislation.
The warranty covers manufacturing defects and does not limit the User’s statutory rights.
To submit a claim, the User must contact BOOTECH at help@bootech.eu, providing their order number, a detailed description of the problem and photographs or videos of it.
The procedure is as follows:
1. BOOTECH will advise the User on how to proceed with the product’s technical inspection.
2. If a manufacturing defect covered by the warranty is confirmed, BOOTECH will cover the corresponding costs and provide repair, replacement with a product of equivalent characteristics or any other remedy required under applicable legislation, at no cost to the User.
3. If the inspection reveals damage resulting from improper use, maintenance, installation or storage, as described in section 5, such damage may be excluded from the warranty. In that case, BOOTECH will inform the User of the available options and any potential transport or repair costs before proceeding.
Important: damage caused by misuse, such as exposure to non-recommended environmental conditions, lack of maintenance, incorrect installation or use of unsuitable accessories, may be excluded from warranty coverage.
Exclusion from warranty coverage due to misuse does not automatically result in loss of the right of withdrawal or any other statutory right available to the User.
5. Warranty exclusions
The commercial warranty covers manufacturing defects. Normal wear and tear and damage resulting from improper use, maintenance, installation or storage are excluded, without prejudice to the consumer’s statutory rights.
5.1 Ice baths
• Material degradation due to prolonged exposure to sunlight or UV rays.
• Damage due to exposure to the elements, rain or frost.
• Punctures, cuts or tears caused by misuse or sharp objects.
• Placement on surfaces or floors that may scratch, puncture or damage the base of the product.
• Overinflation or underinflation and incorrect storage, such as folding the bath while damp or dirty.
• Use of non-recommended chemicals.
5.2 Chiller 1.0 and Chiller Pro
• Faults due to inadequate filter cleaning or maintenance, including dirty or blocked filters that restrict water flow.
• Damage from limescale, mineral deposits or residues resulting from unsuitable water quality or failure to apply the recommended treatment.
• Exposure of the unit to rain, direct sunlight or frost where the conditions of use require installation under cover or with protection.
• Connection to an incorrect voltage or electrical damage due to improper installation.
• Modifications, unauthorised repairs or tampering with the internal parts of the motor.
• Commercial or intensive use where the unit is designed exclusively for domestic use.
5.3 Thermotherapy products and saunas
• Damage resulting from incorrect installation or failure to follow assembly instructions.
• Faults due to an improper electrical connection, incorrect voltage or tampering with electrical components.
• Damage caused by moisture, water or condensation in components not designed for such exposure.
• Use outside the temperature ranges, operating times or environmental conditions specified by the manufacturer.
• Damage due to insufficient ventilation, blocked air outlets or placement in an unsuitable space.
• Modifications, unauthorised repairs or tampering with heating and control systems.
• Cosmetic damage, normal wear and tear or deterioration resulting from cleaning with non-recommended products.
• Commercial or intensive use where the product is designed exclusively for domestic use.
6. Recommendations for maintaining warranty coverage
• Chillers: install in a covered, ventilated area, clean filters regularly, use treated water and protect the unit against the risk of frost.
• Ice baths: avoid continuous exposure to sunlight, empty and dry before storage, and place on a smooth, clean surface that will not damage the base.
• Saunas and thermotherapy products: follow installation and electrical connection instructions, observe recommended temperatures and usage times, maintain adequate ventilation and clean the product according to the manufacturer’s instructions.
7. Product damaged during transport
The User must check the order upon delivery. If a product arrives damaged, defective or incomplete, the User must notify BOOTECH as soon as possible at help@bootech.eu, attaching photographs or videos that allow the issue to be assessed.
Reporting visible transport damage within the first 48–72 hours of receipt is recommended, without this period limiting the consumer’s statutory rights.
In such cases, BOOTECH will manage the issue and cover the costs required under applicable legislation, including repair or replacement where appropriate.
8. How to initiate a return or claim
1. Contact BOOTECH at help@bootech.eu or info@bootech.eu, stating your name, order number, purchase date and reason for the request. If reporting an issue, attaching photographs or videos is recommended.
2. BOOTECH will review the request and provide the relevant instructions for the return, inspection or warranty claim.
3. The User must package the product carefully, preferably in its original packaging, to prevent damage during transport.
4. Once the product has been received and the relevant checks completed, BOOTECH will process the applicable refund, repair or replacement, observing statutory time limits and validly established commercial conditions.
The conditions of this policy apply without prejudice to the consumer’s mandatory rights under current legislation.
These conditions apply exclusively to products in BOOTECH’s cryotherapy and thermotherapy ranges: ice baths, Chiller 1.0 and Chiller Pro cooling units, saunas and Thermo Sleeve.
Given their specific characteristics, such as size, weight, use with water or heat generation, these products are subject to particular conditions that take precedence over BOOTECH’s general returns policy, as set out in the following sections.
1. Delivery and return shipping costs
• Delivery is free in Spain and Portugal.
• Return shipping costs are payable by the User, both when exercising the right of withdrawal and during the 30-day commercial return period, including within Spain, except where applicable legislation provides otherwise.
• In the event of a manufacturing defect or an order error, BOOTECH will cover return shipping costs in accordance with section 4.
• BOOTECH is not responsible for the courier company hired by the User for the return. Obtaining proof of delivery is recommended.
2. Right of withdrawal
The User has the applicable statutory period to exercise their right of withdrawal, which is generally 14 calendar days from receipt of the order. In addition, BOOTECH offers a commercial period of 30 days from receipt of the order to request the return of unused products, subject to section 3.
To exercise the right of withdrawal, the User must notify BOOTECH by email at help@bootech.eu, stating their invoice number and the reference of the product they wish to return. Once this notification has been received, BOOTECH will provide return instructions.
• The product must be returned complete, clean, dry and, where applicable, emptied, with all its components and accessories, adequately protected for transport, preferably in its original packaging. The absence of this packaging does not in itself prevent the exercise of the statutory right of withdrawal.
• The User must return the product within a maximum of 14 calendar days of notifying their withdrawal.
• Return shipping costs are payable by the User, in accordance with section 1 and subject to the limits established by applicable legislation.
• The User is liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. BOOTECH may deduct this diminished value from the refund where legally permitted.
• Used filters and consumables are non-refundable where applicable legislation allows their exclusion from reimbursement for hygiene reasons or because of their nature.
Once the product has been received and its condition checked, BOOTECH will issue the refund within the applicable statutory time limits, using the same payment method used for the purchase, unless otherwise agreed. Where permitted by law, BOOTECH may withhold the refund until it has received the product or the User has provided evidence of its return.
3. 30-day commercial returns — Unused products
In addition to the statutory right of withdrawal, BOOTECH offers a commercial period of 30 calendar days from receipt of the order to request the return of unused products. This is not a trial period and does not allow sessions of use.
3.1 Product-specific conditions
Product: Commercial return conditions
Inflatable ice baths: Must be unused and must never have been inflated or filled with water. They must be free of moisture, dirt, marks, cuts and damage.
Chiller 1.0 and Chiller Pro: Must be unused. Only a brief power-on check is permitted where the manual allows this to be performed safely and in compliance with its connection and water circulation requirements. They must not have been used for water cooling or heating sessions. Their internal components must not be opened, modified or tampered with.
Saunas: Must be unused. Only a brief power-on check in accordance with the manual is permitted, without any sauna sessions. They must be free of sweat, odours, stains, moisture and residues of oils or aromatic products.
Thermo Sleeve: Must be unused and must not have been placed against the skin or used for cold or heat sessions. It must not be washed, wetted, placed in the freezer or heated. Its labels must be retained and, where supplied sealed, its original seal must remain intact.
3.2 General conditions
• Products must be returned clean, dry, complete and free of water marks, mineral deposits, scratches, dents and damage.
• All supplied accessories, components, protective materials and manuals must be included, together with the original packaging, adequately protected for transport.
• The User must submit the request to help@bootech.eu within 30 calendar days of receipt, stating the order number and the products they wish to return. Photographs of the product and packaging will be requested to facilitate assessment and transport arrangements.
• BOOTECH will provide return instructions. The product must be dispatched within 14 calendar days of notifying the request.
• Direct return shipping costs are payable by the User, unless BOOTECH is legally required to cover them.
• Upon receipt, the product’s condition and contents will undergo a documented check. If it does not meet the commercial return conditions, BOOTECH will explain the reasons and available options before arranging any shipment back to the User at a charge.
• Where the commercial return is applicable, BOOTECH will issue the refund within 14 calendar days of receiving the product, using the same payment method, unless otherwise agreed.
3.3 Statutory right of withdrawal and warranty
The requirements for unused products and original packaging govern voluntary commercial returns and do not limit the statutory right of withdrawal or the statutory guarantee. During the statutory withdrawal period, the consumer may establish the product’s nature, characteristics and functioning. Handling beyond what is necessary may result in a justified deduction for diminished value where legally applicable, without automatically resulting in loss of the right. The absence of the original packaging does not in itself result in loss of the statutory right of withdrawal either.
For sealed products, the statutory exception for health or hygiene reasons will apply only where the relevant legal requirements are met; it will not apply automatically merely because a product comes into contact with the skin.
New commercial conditions will not reduce the rights or trial or return conditions offered at the time of previous purchases.
4. Three-year warranty and misuse
Products in the cryotherapy and thermotherapy ranges come with a three-year commercial warranty, without prejudice to the consumer’s statutory guarantee rights under current legislation.
The warranty covers manufacturing defects and does not limit the User’s statutory rights.
To submit a claim, the User must contact BOOTECH at help@bootech.eu, providing their order number, a detailed description of the problem and photographs or videos of it.
The procedure is as follows:
1. BOOTECH will advise the User on how to proceed with the product’s technical inspection.
2. If a manufacturing defect covered by the warranty is confirmed, BOOTECH will cover the corresponding costs and provide repair, replacement with a product of equivalent characteristics or any other remedy required under applicable legislation, at no cost to the User.
3. If the inspection reveals damage resulting from improper use, maintenance, installation or storage, as described in section 5, such damage may be excluded from the warranty. In that case, BOOTECH will inform the User of the available options and any potential transport or repair costs before proceeding.
Important: damage caused by misuse, such as exposure to non-recommended environmental conditions, lack of maintenance, incorrect installation or use of unsuitable accessories, may be excluded from warranty coverage.
Exclusion from warranty coverage due to misuse does not automatically result in loss of the right of withdrawal or any other statutory right available to the User.
5. Warranty exclusions
The commercial warranty covers manufacturing defects. Normal wear and tear and damage resulting from improper use, maintenance, installation or storage are excluded, without prejudice to the consumer’s statutory rights.
5.1 Ice baths
• Material degradation due to prolonged exposure to sunlight or UV rays.
• Damage due to exposure to the elements, rain or frost.
• Punctures, cuts or tears caused by misuse or sharp objects.
• Placement on surfaces or floors that may scratch, puncture or damage the base of the product.
• Overinflation or underinflation and incorrect storage, such as folding the bath while damp or dirty.
• Use of non-recommended chemicals.
5.2 Chiller 1.0 and Chiller Pro
• Faults due to inadequate filter cleaning or maintenance, including dirty or blocked filters that restrict water flow.
• Damage from limescale, mineral deposits or residues resulting from unsuitable water quality or failure to apply the recommended treatment.
• Exposure of the unit to rain, direct sunlight or frost where the conditions of use require installation under cover or with protection.
• Connection to an incorrect voltage or electrical damage due to improper installation.
• Modifications, unauthorised repairs or tampering with the internal parts of the motor.
• Commercial or intensive use where the unit is designed exclusively for domestic use.
5.3 Thermotherapy products and saunas
• Damage resulting from incorrect installation or failure to follow assembly instructions.
• Faults due to an improper electrical connection, incorrect voltage or tampering with electrical components.
• Damage caused by moisture, water or condensation in components not designed for such exposure.
• Use outside the temperature ranges, operating times or environmental conditions specified by the manufacturer.
• Damage due to insufficient ventilation, blocked air outlets or placement in an unsuitable space.
• Modifications, unauthorised repairs or tampering with heating and control systems.
• Cosmetic damage, normal wear and tear or deterioration resulting from cleaning with non-recommended products.
• Commercial or intensive use where the product is designed exclusively for domestic use.
6. Recommendations for maintaining warranty coverage
• Chillers: install in a covered, ventilated area, clean filters regularly, use treated water and protect the unit against the risk of frost.
• Ice baths: avoid continuous exposure to sunlight, empty and dry before storage, and place on a smooth, clean surface that will not damage the base.
• Saunas and thermotherapy products: follow installation and electrical connection instructions, observe recommended temperatures and usage times, maintain adequate ventilation and clean the product according to the manufacturer’s instructions.
7. Product damaged during transport
The User must check the order upon delivery. If a product arrives damaged, defective or incomplete, the User must notify BOOTECH as soon as possible at help@bootech.eu, attaching photographs or videos that allow the issue to be assessed.
Reporting visible transport damage within the first 48–72 hours of receipt is recommended, without this period limiting the consumer’s statutory rights.
In such cases, BOOTECH will manage the issue and cover the costs required under applicable legislation, including repair or replacement where appropriate.
8. How to initiate a return or claim
1. Contact BOOTECH at help@bootech.eu or info@bootech.eu, stating your name, order number, purchase date and reason for the request. If reporting an issue, attaching photographs or videos is recommended.
2. BOOTECH will review the request and provide the relevant instructions for the return, inspection or warranty claim.
3. The User must package the product carefully, preferably in its original packaging, to prevent damage during transport.
4. Once the product has been received and the relevant checks completed, BOOTECH will process the applicable refund, repair or replacement, observing statutory time limits and validly established commercial conditions.
The conditions of this policy apply without prejudice to the consumer’s mandatory rights under current legislation.