Return Policy and Warranty — Cryotherapy

These terms and conditions apply exclusively to products in BOOTECH’s cryotherapy line: ice baths and the Chiller Mini and Chiller Pro coolers. Due to their size, weight, and use with water, these products are subject to specific terms and conditions that take precedence over BOOTECH’s general return policy.

1. Shipping and Return Fees

• Shipping is free in Spain and Portugal.
• Return shipping costs are always the responsibility of the User, both when exercising the right of withdrawal and during the trial period, including within Spain. This condition constitutes an exception to the general return policy.
• In the event of a manufacturing defect or an error in the order, BOOTECH will cover the return shipping costs in accordance with Section 4.
• BOOTECH is not responsible for the shipping company hired by the User for the return. It is recommended that you obtain proof of delivery.

2. Right of Withdrawal

The User will have 30 days from receipt of the order to notify us of their intention to cancel, in accordance with the General Law for the Protection of Consumers and Users.

To exercise this right, the User must notify BOOTECH by email at help@bootech.eu, providing their invoice number and the product reference number for the return. Upon receipt of the notification, BOOTECH will provide instructions for the return.

Return Policy

• The product must be returned complete, clean, dry, and empty, with all its components and accessories, in its original packaging and properly protected.
• The User has a maximum of 14 calendar days to return the product once they have notified the seller of their intention to cancel the purchase.
• Return shipping costs are the responsibility of the User (section 1).
• The User shall be liable for any decrease in the product’s value resulting from handling beyond what is necessary to verify its nature, characteristics, and functionality. BOOTECH may deduct such decrease in value from the amount to be refunded.
• Used filters and supplies are non-refundable for hygiene reasons.

Once the product has been received and its condition verified, BOOTECH will issue a refund within a maximum of 14 calendar days, using the same payment method used for the purchase, unless otherwise agreed. BOOTECH may withhold the refund until it has received the product or proof of its shipment.

3. 30-day trial period

In addition to the legal minimum, BOOTECH offers a 30-day trial period for the product. If the User is not satisfied, they may return it within that period under the following conditions:

• The product must be clean, dry, emptied, and free of damage resulting from misuse, and must include all its accessories.
• The User is responsible for return shipping costs.
• Used filters and supplies are non-refundable.
• BOOTECH may apply a deduction for depreciation if the product shows signs of misuse or damage.

4. 3-Year Warranty and Cases of Misuse

Cryotherapy products come with a 3-year warranty against manufacturing defects, in accordance with current legislation. This warranty is separate from the right of withdrawal and the trial period.

To file a warranty claim, the User must contact BOOTECH at help@bootech.eu, providing their order number, a detailed description of the problem, and photographs or videos of it. The procedure is as follows:

1. The User shall send the product to BOOTECH for technical inspection.
2. If a covered manufacturing defect is confirmed: BOOTECH will cover the shipping costs and will proceed with the repair, replacement with a product of identical characteristics, or refund, at no cost to the User.
3. If the inspection reveals damage resulting from improper use, maintenance, or installation (Section 5), BOOTECH will deny the warranty claim. In such cases, no refund or free repair will be provided, and the User must pay the shipping costs for BOOTECH to return the product from its warehouse.

Additionally, a used filter or a chiller that is damaged or shows signs of misuse will void the refund.

5. Warranty Exclusions

The warranty covers only manufacturing defects. Normal wear and tear and damage resulting from improper use, maintenance, installation, or storage are excluded. Specifically:

5.1 Ice bath

• Deterioration of the material due to prolonged exposure to sunlight or UV rays.
• Damage caused by weather, rain, or frost.
• Punctures, cuts, or tears caused by misuse or sharp objects.
• Do not place on surfaces or floors that could scratch, puncture, or damage the base of the product.
• Overinflation or underinflation and improper storage (folded while damp or dirty).
• Use of chemicals not recommended.

5.2 Mini Chiller and Pro Chiller

• Malfunctions caused by a lack of cleaning or maintenance of the filters (dirty or clogged filters that restrict water flow).
• Damage caused by lime, scale, or mineral deposits due to poor water quality or a lack of proper treatment.
• Exposure of the motor to rain, direct sunlight, or freezing temperatures; the equipment must be installed indoors or in a sheltered location.
• Connection to the wrong voltage or electrical damage caused by improper installation.
• Modifications, unauthorized repairs, or tampering with the engine's internal components.
• Commercial or intensive use of equipment intended for household use.

6. Recommendations for Maintaining the Warranty

• Chiller: Install it in a covered, well-ventilated area; clean the filters regularly; use treated water; and protect it from freezing.
• Bathtub: Avoid prolonged exposure to the sun; empty and dry it before storing it; and place it on a smooth, clean surface that won't damage the base.

7. Product Damaged During Shipping

The User must inspect their order upon delivery. If they receive a damaged, defective, or incomplete product, they must report it within 48–72 hours via help@bootech.eu, attaching photographs or videos. In such cases, BOOTECH will cover the shipping costs and the corresponding replacement or repair.

8. How to Initiate a Return or File a Claim

1. Contact BOOTECH at info@bootech.eu, providing your name, order number, date of purchase, reason for the inquiry, and any photos or videos, if applicable.
2. BOOTECH will verify that the request meets these conditions and will send the return authorization along with the corresponding instructions.
3. The User must pack the product carefully, preferably in its original packaging, to prevent damage during shipping.
4. After the inspection, BOOTECH will process the refund—deducting any loss in value or consumables, if applicable—within 7–14 days.

9. Returns Address and Contact Information

Email: help@bootech.eu