Frequently Asked Questions and Contact Information
Before contacting us, have you considered reviewing our Frequently Asked Questions?
We answer the most common questions below, so it's very likely that you'll find a quick solution to your inquiry without having to wait for personalized assistance. Check the list and solve your query in an instant!
Frequently Asked Questions (FAQ)
Not sure which BOOTECH recovery system is right for you?
At BOOTECH, we offer 4 pressotherapy models to meet different needs. The BT-LITE is a plug-in model, ideal for those looking for a simple and functional option. The BT-GENIO is our first battery-powered version, with 4 air chambers. If you're looking for something more advanced, also battery-powered, the BT PRO includes a powerful chip that manages 6 air chambers, providing a more complete experience. Finally, we have the BT SMART, our most innovative and 100% portable model, without hoses or cables, with removable batteries for greater convenience. This is the model we recommend for its versatility and ease of use.
If you still have questions, feel free to contact our Customer Service team. We’ll be happy to help you choose the best option.
What is the difference between the recovery boots and the recovery pants?
The main difference between pressotherapy boots and pants lies in the areas they cover. The boots are designed to treat only the legs, from the feet to the thighs, helping to improve circulation and reduce muscle pain.
On the other hand, pressotherapy pants offer broader coverage, also massaging the glutes, lower abdomen, and back. This makes them an ideal option for those seeking a more comprehensive recovery, covering not only the legs but also other parts of the body.
On the other hand, pressotherapy pants offer broader coverage, also massaging the glutes, lower abdomen, and back. This makes them an ideal option for those seeking a more comprehensive recovery, covering not only the legs but also other parts of the body.
How do I use BOOTECH recovery boots or pants?
Put on the boots or pants, select your preferred pressure level, and relax for 20-30 minutes while improving circulation and relieving muscle tension.
¿Qué beneficios ofrece la presoterapia?
Pressotherapy uses sequential pneumatic compression to apply controlled pressure to different areas of the body.
Among its main benefits are promoting venous return and lymphatic drainage, helping to reduce the feeling of tired legs, contributing to muscle recovery after exercise, and improving the sense of well-being after intense training sessions or long periods of standing.
¿Quién puede utilizar los equipos BOOTECH?
Our equipment is designed for athletes, active people, and users who want to enhance their wellness routine.
They are also used by people looking to relieve the sensation of tired legs, promote lymphatic drainage, or improve recovery after exercise.
If you have a vascular disease or any other medical condition, consult a healthcare professional before using a pressotherapy device.
¿Qué accesorios incluyen los equipos BOOTECH?
The contents may vary depending on the model purchased, although they typically include the control unit, compression boots or pants, a power supply or charger (depending on the model), hoses when applicable, and the user manual.
¿Puedo utilizar la presoterapia todos los días?
In most cases, yes. Many people use pressotherapy regularly as part of their recovery or wellness routine.
The frequency will depend on your goals, the model you're using, and your personal situation. For proper use, always follow the instructions in the user manual.
¿La presoterapia ayuda a la recuperación muscular?
Yes. Pressure therapy is widely used by athletes to aid in recovery after training.
Sequential compression promotes venous return and helps reduce the feeling of muscle fatigue, providing a pleasant sensation of lightness after exercise.
¿La presoterapia sirve para piernas cansadas?
Yes. Many people use compression therapy to relieve the feeling of heaviness and fatigue in their legs, especially after long workdays or extended periods of standing or sitting.
¿La presoterapia favorece el drenaje linfático?
Sequential pneumatic compression helps stimulate lymphatic drainage and venous return, which is why it is often used as a complementary part of wellness and recovery routines.
ENVÍOS Y ENTREGA
¿A dónde realiza envíos BOOTECH?
We currently ship to Spain (the Peninsula, the Balearic Islands, Ceuta, and Melilla) and to various countries in Europe.
You can check availability for your country during the checkout process or in our Shipping Policy.
¿Cuál es el tiempo de entrega de mis pedidos?
Los pedidos se preparan en un plazo de 24 a 48 horas tras la confirmación del pago.
Delivery times are as follows:
- Spain (Mainland, Balearic Islands, Ceuta, and Melilla): 1 to 3 business days from the date of shipment.
- Europe: 3 to 7 business days, depending on the destination country.
¿Qué métodos de pago aceptan?
We accept various payment methods to make your purchase easier:
- Credit and debit cards.
- PayPal.
- Bank transfer.
- Financing through Klarna.
¿Cuánto cuesta el envío?
Shipping costs will depend on the destination country and the total amount of your order.
- Spain (Mainland Spain, the Balearic Islands, Ceuta, and Melilla): Standard shipping is free on all orders.
- Europe (excluding Spain): Standard shipping is free for orders over 100 €. For orders under that amount, shipping costs 5.99 €.
You can find all the details about delivery times and terms in our Shipping Policy.
¿Qué ocurre si mi pedido se retrasa?
We strive to ensure that all orders are delivered within the specified timeframes. However, during periods of high demand or due to circumstances beyond BOOTECH’s control, shipping may be delayed.
If your order takes longer than the estimated delivery time, please contact our customer service team so we can check the status of your shipment and assist you.
DEVOLUCIONES Y GARANTÍA
¿Puedo devolver un producto si no estoy satisfecho?
Yes, you have 30 days from the date you receive the product
para solicitar
a refund, provided that the products do not
presenten signos de uso y estén en su embalaje original.
¿Tiene algún costo la devolución del producto?
Within Spain, returns are free of charge. However, returns of products from the cryotherapy line and accessories will incur an additional fee starting at 5 €, and the exact amount will vary depending on the product.
For orders placed outside of Spain but within Europe, the customer is responsible for return shipping costs.
This policy does not apply if the product is defective or there has been an error in the order. In such cases, the company will cover the return shipping costs.
¿Tienen garantía los productos?
All BOOTECH products are covered by a
3-year warranty that covers manufacturing defects and problems with
hardware.
¿Qué cubre la garantía?
The warranty covers manufacturing defects and hardware failures that may occur during the warranty period.
It does not cover damage caused by misuse or accidental damage.
¿Qué debo hacer si mi producto presenta un defecto?
If your product has a manufacturing defect or a hardware failure covered by the warranty, please contact our customer service team so we can help you resolve the issue.
He perdido mi manual de usuario, ¿Cómo puedo obtener uno nuevo?
If you've lost your user manual, don't worry.
We can send you a new one. Just contact us through the channels
indicados en esta página y estaremos encantados de ayudarte.